Billerica, MA – Mykrolis Corp., a supplier of components and systems, is presently constructing a product service facility to provide customers in the area with turnkey product service and support.
Scheduled for a September 2002 opening, the facility is located in Zhang Jiang Technical Park, Pudong, Shanghai. The facility includes sales offices, a customer service center, a pre-wetting liquid filter station along with a Class 100 cleanroom for the calibration of mass flow controllers.
According to the Director of Worldwide Service, Martin Gibson, “Building a new facility in Pudong to address the emerging customer base in China signifies our commitment in providing the marketplace with localized support on a global basis. A plan was implemented to ensure customers that every Mykrolis Service & Support Center around the world follows a standard baseline model. Standardization will enable us to generate the consistent support, and utilize our global resources for comprehensive customer support. Our goal is to provide 24/7 product support, which includes on-site support, service center activity and sufficient spares inventory to address emergency situations.”