JAN.23–MINNEAPOLIS–August Technology Corp., a supplier of inspection and metrology solutions for the microelectronic industries, announced the expansion of their Taiwan operations in Hsinchu to better serve the growing number of customers in this region.
This expanded facility will provide August Technology’s customer base in Taiwan with local customer training and support services as well as demonstration facilities all in a central location.
“Taiwan continues to be one of our most strategically important regions as it is home to some of the world’s most prominent chip making companies, as well as being a gateway to China. Historically, August Technology has been very successful in this region, in fact, nearly 40% of our 2003 revenues came from customers based in Taiwan and the People’s Republic of China,” says Jeff O’Dell, CEO of August Technology. “We have made this investment in our local Taiwan infrastructure to ensure we are providing world-class service to our existing customers, in addition to our anticipation of increased activity in this area.”
The newly expanded center features cleanrooms for local applications studies and provides for additional training of tool operators and engineers in their home region.
“The expansion also enables us to more quickly respond to and resolve system issues by reducing travel time with local spare parts and additional service engineers,” says Roger Lao, general manager of August Technology Taiwan. “These resources, which include Mandarin-speaking support personnel, are critical to providing our customers with around the clock support .”