Plasma-Therm ranked first in customer satisfaction

Plasma-Therm, a global provider of semiconductor equipment, has again been ranked number one in an independent survey of customers, the company announced today. This is the third year in a row that Plasma-Therm received a “RANKED 1st” award, and the 16th consecutive year that the company has won awards in the VLSIresearch Customer Satisfaction Survey.

“We are grateful to be ranked first by our customers for customer satisfaction,” said Plasma-Therm CEO Abdul Lateef. “The semiconductor market segments that we serve recognize the quality of Plasma-Therm products and the value provided by our Customer Focused approach.”

‘Plasma-Therm’s repeat appearances among this elite group of suppliers demonstrates its commitment to product quality, after-sale support, and technical leadership,” said G. Dan Hutcheson, Chairman and CEO of VLSIresearch. “We congratulate Plasma-Therm on again being ranked first by its customers in the Etch and Clean Equipment category.”

The latest award — “RANKED 1st” in the category Suppliers of Etch & Clean Equipment — is the third award resulting from this year’s Customer Satisfaction Survey. Plasma-Therm also received a 2014 “10 BEST” award in the category “Focused Suppliers of Chip Making Equipment,” and a 2014 “THE BEST” award in the category “Fab Equipment Suppliers.”

According to VLSIresearch, the annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback to suppliers of semiconductor, display, and solar-power equipment, as well as suppliers of related materials and subsystems.

Plasma-Therm develops and manufactures systems for plasma processing, which are used to etch and deposit high-tech materials. Its products, including VERSALINE and MicroDieSingulator, perform critical process steps for fabricating integrated circuits, photomasks, LEDS, power devices, and other forms of nanotechnology that are used in everything from smartphones and cars to research labs and space-exploration missions.

Survey participants worldwide were asked to rate equipment suppliers among 15 categories based on three key factors: supplier performance, customer service, and product performance. A total of 3,516 surveys were returned, resulting in 55,918 total responses, VLSIresearch said.


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