Orbotech Ltd. today announced that SPTS Technologies, an Orbotech company and supplier of advanced wafer processing solutions for the global semiconductor and related industries, is named as one of the 2015 10 BEST Suppliers of Chip Making Equipment by VLSIresearch in the Focused Suppliers segment. SPTS also ranked as a 2015 THE BEST Supplier in the Fab Equipment category in the VLSIresearch annual Customer Satisfaction Survey.
“Establishing close relationships with our customers and consistently delivering on commitments are paramount in an industry where we’re continually pushing the boundaries of process technologies,” stated Kevin Crofton, President of SPTS Technologies and Corporate Vice President at Orbotech. “Achieving extraordinary customer satisfaction is the number one goal of everyone at SPTS. To be recognized as one of the 10 BEST suppliers by our customers is a real testament to the performance of our etch, deposition and thermal solutions and the exceptional support delivered by our global team.”
The survey, which is based on actual feedback from leading IC manufacturers worldwide, received feedback on 3,842 equipment suppliers who were rated among fifteen categories based on three key factors: supplier performance, customer service, and product performance. The 10 BEST Chip Making Equipment Supplier awards recognizes each supplier as a whole, regardless of product type, then categorizes as either Large or Focused based on average revenues across all its markets. The survey named SPTS a 10 BEST Supplier in the Focused segment, and further awarded SPTS a THE BEST Supplier in the Fab Equipment category.
G. Dan Hutcheson, CEO and Chairman of VLSIresearch Inc., commented, “SPTS received top marks from its customers, with their highest ratings in the categories of Field Engineering Support, Recommend Supplier, and Partnering. SPTS exemplifies the characteristics customers require from their suppliers, and their impressive commitment to customers is reflected in their ‘BEST’ supplier rankings.”
Crofton added, “We are extremely proud to have received such outstanding ratings from our customers, which has ranked us among the 10 BEST suppliers out of the 3,842 companies rated in the survey. We have an ongoing program of obtaining customer feedback and monitoring our own customer satisfaction scores. However, the VLSIresearch survey is an industry-wide publicly available opportunity for customers to provide feedback, which makes this recognition even more important and rewarding. We are grateful to our customers for publicly making us a 2015 10 BEST supplier.”