I just finished reading the Special Report, “Training for perfection” [CleanRooms, December 1999, page 17]. I walked away from the article with the sense that the little guy was not deemed competent to do the work with the same, if not better, quality as the larger companies who have forgotten how, what and why they started business. My company may not have the capital that the big boys do nor the most expensive tricks of the trade, but we do have the right tools for each job we take on. We continually update equipment and training to meet or exceed the standards of the industry, and we do the same homework that the national companies do. We just have not forgotten to add in the customer service that seems to be lacking by a lot of the larger firms.

The rules and standards are available to everyone. The training is specialized and also available, but it's the common sense to put all the tools together to reach a goal the smoothest way possible using the standards and protocols designed for the industry's needs. A large company or small one doesn't really matter as long as the skills and quality are behind the work to make the individual job a success and the client is confident in the company and its workers' skills.

Jeff Downes, CEO
Critical Space Cleaning Concepts
Cupertino, CA